At AudioAdvice, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Conditions for Return

To be eligible for a return, your item must be:

  • In the same condition that you received it.
  • Unworn or unused, with tags.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To begin the return process, please contact us at info@audioadvice.us. Returns should be sent to the following address:

AudioAdvice
5850 S Vermont Ave, Los Angeles, CA 90044

Once your return is accepted, we will send you a return shipping label and provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always contact us at info@audioadvice.us.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged.
  • You receive the wrong item.

We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-returnable Items

Certain types of items cannot be returned. This includes:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care items (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Please reach out if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason, without a justification. As with our regular return policy, the item must be:

  • In the same condition that you received it.
  • Unworn or unused, with tags.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@audioadvice.us.